Richard Liu Qiangdong is more than just a Chinese internet star and e-commerce billionaire. He also happens to be a business guru who has a long experience with trial and error as well as making things work. He was born sometime in 1973 to coal shippers and from an early age, he always wanted to be a politician. But the guru, who is also a Red Cross volunteer, decided to make a shift and become an entrepreneur. Liu begun trying his hand in business while he was still a student at Renmin University in China but it wasn’t easy. Thankfully, he learned from both his mistakes as well as misfortunes and prevailed.
As soon as the SARS epidemic struck China and destroyed a lot of businesses, Richard Liu was quick to evolve. He turned his business online where interested clients could easily make a purchase online and have their items delivered within record time. But since Richard Liu Qiangdong had limited monetary resources, he only had to deal in a handful of electronic items. But by 2010, he was in a position to offer just about everything his clients wanted. Richard Liu also had the ability to provide nothing but original goods which was something that most e-commerce platforms at the time pretty much needed. Today, JD.com has an estimated worth of close to $60 billion with well over 167,000 employees worldwide
The Relationship Between Business and Service
While still talking on the world economic forum annual meeting, Richard Liu Qiangdong was quick to assure everyone that JD.com is one of the best e-commerce platforms in the world. And this was simply because they are dedicated to giving their esteemed clients nothing but the very best of service. Richard Liu Qiangdong was quick to acknowledge the fact that a lot of e-commerce platforms don’t listen to customers. For starters, he was keen to improve on the delivery time from a couple of weeks to just under 20 hours. And this was irrespective of where the clients were. He also stated that they only deal with original goods, which was another problem that most e-commerce platforms at the time were clearly struggling with. Get More Information Here.